Aiva, the AI employee for NZ online stores
Customer service, abandoned carts, marketing and loyalty, handled around the clock in your voice. Free for the first month with every store we build.
Aiva is an AI employee for online stores, made in New Zealand by the team behind NetPotential. She plugs into your Shopify or WooCommerce store and does the customer service, sales and marketing work you do not have time for, in your brand voice, around the clock.
Every online store we build includes Aiva free for the first month. See everything Aiva does at getaiva.ai.
What Aiva does all day
- Customer service. Order tracking, returns and common questions answered in under a minute, day or night.
- Abandoned carts. Follows up shoppers who left without paying, by email and SMS, so you are not leaving sales in the cart.
- Buy via SMS. Regular customers text what they need, reply YES, and the order is on its way.
- Sales intelligence. Spots customers who are drifting away before they cancel.
- Marketing. Blog posts, social posts, emails and texts drafted in your voice for you to approve.
- Loyalty, recommendations and upsells. Points, VIP tiers, referrals and product suggestions, run for you.
Works with Shopify and WooCommerce
One connection lets Aiva see your orders, products and customers. She runs openly on the HighLevel CRM, so you can see every workflow she uses. There is no black box.
Text messages that follow New Zealand law
Abandoned cart and marketing texts count as commercial messages under the Unsolicited Electronic Messages Act 2007. That means consent, a clear sender and a working, free way to unsubscribe in every message. We set Aiva's texts up to meet it: consent recorded, your business named, and STOP to opt out in every message. Your customers text a real New Zealand mobile number.
When Aiva hands over to you
Aiva answers from your own policies and product information. Anything outside them, such as a refund she is not allowed to approve or a complaint that needs a person, comes to you with the conversation so far. She does not make promises your policies do not allow.
Your data, and leaving
The account, the content, the customer data and every automation Aiva builds belong to you. Leave any time and keep everything. That promise is in writing.
Questions people ask
Will Aiva make promises I cannot keep?
Aiva answers from your own policies and product information. Anything outside them, such as a refund she is not allowed to approve, is handed to you with the conversation so far.
Does Aiva work with WooCommerce?
Yes. Aiva connects to Shopify, WooCommerce and HighLevel.
Is abandoned cart SMS legal in NZ?
Yes, with consent. Under the Unsolicited Electronic Messages Act 2007 each text needs your consent record, your business named as the sender and a free way to unsubscribe. We set Aiva up that way.
How does Aiva learn my products and tone?
She reads your site, policies and best emails, then drafts in your tone for you to approve before anything goes out.
Can I switch it off any time?
Yes. There is no lock-in, and you keep the account, the data, the content and every automation Aiva built.
How much does Aiva cost?
Aiva is one subscription with every skill included. It is free for the first month with any online store we build; see getaiva.ai for current plans.
Put Aiva to work in your store
The first consultation is free. Afterwards you get a written scope, a fixed price and a timeline. If we're not the right fit, we'll tell you and suggest who is.
Get my fixed priceOr call Tim on 021 535 832. We reply within one working day.